Due to the hygiene and safety policies, we do not accept any exchanges. If you are having a problem with your order or wish to return please contact us or send an email to support@theresilientlotus.com within 10 days with your order number. We'd be more than happy to help you with your order!

Please note: Refunds will be given as store credit

All orders are shipped within 3 business days of order. Please allot additional processing time during sales and holidays. We appreciate your patience.

All products are made free of phthalates, parabens, petroleums and sulfates.

All of our products are made plant based and from natural derivatives.

Please refer to each product page for more details and ingredients used.

Please make sure your shipping address is accurate when checking out. We are not responsible for packages sent to the incorrect address.

Contact us or send an email to support@theresilientlotus.com with your order number. We'd be more than happy to help you with this issue.

So sorry that your package was lost, stolen or never delivered! Please contact us with your order number to resolve this issue.

While all products are made free of phthalates, parabens, petroleums, sulfates, and harmful ingredients, we highly encourage to perform a patch skin test for potential irritation.

Yes.

Our products are made for locs (and dreadlocks) meaning no buildup with moisturizing properties are the primary focus. Products include hair loving ingredients suitable for multiple hair types.